Accessibility statement

What this statement covers

This statement applies to the PROXERA website at proxera.co.uk, including our Making Tax Digital page. It is run by Proxera Ltd.

It also covers the main journeys in the PROXERA web portal and the PROXERA iPhone app, which have their own sections below.

You should be able to:

• zoom in up to 400% on most pages, with the text reflowing to fit the screen
• use the website on a phone or tablet
• move through most of the website using just a keyboard
• see where you are on the page, with a clear outline on the link or button in focus

We have also made the text as simple as we can.

How accessible this website is

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA. This website is partially compliant with that standard, because of the issues listed below.

Issues we have fixed

In November 2026 we tested every page on the website and fixed what we found. Every page now has:

• a “skip to main content” link and a marked main region, so keyboard and screen reader users can go straight to the content
• text and labels with enough colour contrast, including the small grey labels and the figures in our calculators
• form fields in our calculators that are properly labelled for screen readers
• footer headings in the right order, and footer links large enough to tap easily
• tables and panels that scroll sideways and can also be scrolled with a keyboard
• a layout that reflows at 320 pixels wide, including the pricing page
• scroll animations that switch off when your device is set to reduce motion

We also added a text label to a video link on the blog page that screen readers could not describe.

Issues we know about

• We have not yet checked that every video has accurate captions and a transcript (1.2.2 Captions (Prerecorded)). Our videos are hosted on YouTube.
• Some pages use headings in an order that skips a level inside cards and panels. This does not stop you using the page, but it can make the structure harder to follow with a screen reader. We are tidying these up.

What we are doing to improve accessibility

We test new pages before we publish them, and we will check our video captions and test the website with screen readers. We will update this statement as we go.

The PROXERA web portal

The PROXERA web portal at myportal.proxera.co.uk is where you keep your records and send your Making Tax Digital updates. On 10 and 11 November 2026 we assessed these journeys against WCAG version 2.1 at level AA, the standard HMRC asks Making Tax Digital software to meet:

• signing in, including the sign-in code we send you and resetting your password
• signing up, including the questions we ask about your property
• Making Tax Digital, where you check your figures and send quarterly updates for UK property income
• accounting and categorisation, where you review your transactions and choose the property and category for each one

These parts of the web portal are partially compliant with WCAG 2.1 level AA, because of the one issue listed below. The rest of the portal is not yet covered by this statement.

Issues we have fixed

On 11 November 2026 we fixed what our checks found. On these journeys:

• every button, drop-down and field has a name that a screen reader can read, including the drop-downs on Accounting and the View HMRC Data page
• text has enough colour contrast in the light theme, and on sign up and the signed-in pages in the dark theme
• in the sign-up questions, each set of options is grouped under its question, and each option says whether it is selected
• every control shows a clear outline when you move to it with a keyboard, and every page you see once signed in starts with a “skip to main content” link
• the pages reflow at 320 pixels wide without losing content, and if you make only the text larger, to 200%, the top navigation folds into a Menu button instead of overlapping the logo
• text boxes, drop-downs and checkboxes have clearly visible edges
• after 30 minutes without activity you are signed out for your security, and two minutes before that we warn you and you can choose to stay signed in

Issues we know about

• When an error message appears under a single field, for example a password that is too short, a screen reader does not read it out at that moment (4.1.3 Status messages). The message is linked to the field, so a screen reader reads it when you move back to that field. Other messages, such as the sign-in error and the wrong code message, are read out as they appear. We plan to fix this by 30 November 2026.

How we tested the web portal

We tested the portal ourselves on 10 and 11 November 2026. It has not yet been audited by an independent specialist. We:

• ran the axe automated checker on every screen in these journeys, in the light and dark themes and at several screen widths, down to 320 pixels
• went through every journey using only a keyboard
• measured the colour contrast of text, form field edges and focus outlines
• checked each screen with the text enlarged to 200% and with wider text spacing

After fixing what we found, we ran these checks again on 11 November 2026, on a copy of the portal running on our own computer. We have not yet repeated them on the live portal, and we have not yet tested the portal with a screen reader. We plan to, and will add the results here.

The PROXERA iPhone app

In the PROXERA app for iPhone we assessed signing in, signing up, accounting and categorising transactions against the same standard, WCAG 2.1 level AA. Quarterly updates are sent to HMRC from the web portal, not from the app.

The app is partially compliant with that standard. Its fixes are in a version of the app that is not yet on the App Store, so the version on your phone may not include them.

Issues we know about

• We have not yet tested the app on an iPhone with VoiceOver, so we cannot yet confirm that every screen reads in the right order, that every button and field is named, or that every message is spoken.
• Some large figures stop growing once your text size is about 1.3 times the standard size, and text fields have a fixed height, so the very largest text sizes may be cut off (1.4.4 Resize text).
• We have not yet tested the app on a device with Display Zoom, Voice Control, a keyboard or Full Keyboard Access, or checked every screen in landscape.

How we tested the iPhone app

We reviewed the code behind each journey and ran an automated check of every text colour against every background it appears on, in the light and dark themes. We will test the app on an iPhone with VoiceOver, larger text sizes, Display Zoom and Voice Control once the version with its fixes is on the App Store, and add the results here.

Feedback and contact

If you find a problem that is not listed here, or you need information in a different format, such as large print, accessible PDF or an audio recording, contact us:

• email info@proxera.co.uk
• call +44 (0)20 4634 5290, Monday to Friday during office hours
• write to PROXERA, Level 39, One Canada Square, Canary Wharf, London E14 5AB

We usually reply within one working day, and we aim to fix or respond to accessibility problems within 10 working days.

How we tested this website

We last tested this website on 10 November 2026. We tested every page in our sitemap, plus our partner and invitation pages. We:

• ran the axe-core automated checker against WCAG 2.2 level A and AA on every page, on a desktop sized screen and a phone sized screen
• checked key pages at 320 pixels wide, which is the same as zooming to 400%
• checked headings, landmarks, form labels and keyboard focus by hand on key pages

We have not yet tested the website with screen readers such as VoiceOver and NVDA. We plan to, and will add the results here.

Preparation of this statement

This statement was prepared on 10 November 2026. It was last updated on 11 November 2026 to add the results for the web portal and the iPhone app. We will review it at least every 12 months, and whenever we make a significant change to the website, the web portal or the app.